Our refund policy varies based on the type of service:

• Web Design & Development: 50% refund if requested within 7 days of project initiation (before design approval)
• Digital Marketing Packages: No refund after service delivery begins
• SEO Services: No refund as these are ongoing services with immediate resource allocation
• Consultation Services: Full refund if cancelled 24 hours before scheduled session
• Website Maintenance: Prorated refund for unused portion of monthly/annual plans

To request a refund, follow these steps:

• Send an email to refunds@digitalwebfinder.com with your invoice number
• Include your full name, company name (if applicable), and contact information
• Clearly state the reason for your refund request
• Attach any relevant documentation or proof
• Our team will acknowledge your request within 24 business hours

Processing Time: Refund requests are typically processed within 5-7 business days after approval.

Refund processing timelines vary by payment method:

• Credit/Debit Cards: 5-10 business days to reflect in your account
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Digital Wallets: 2-5 business days

Note: The timeline begins once your refund is approved and processed by our finance team. Additional processing time may be required by your financial institution.

The following services are non-refundable once initiated:

• Custom Software Development (after requirements sign-off)
• SEO Campaigns (after strategy implementation begins)
• Social Media Management (monthly packages)
• Content Writing Services (after content delivery)
• Domain Registration & Hosting (as these are third-party costs)
• Setup Fees (for any service)
• Consultation Sessions (if missed without 24-hour notice)

We have a satisfaction guarantee with specific conditions:

• If work doesn't meet agreed specifications in the project brief
• If deliverables don't match the approved mockups/wireframes
• If there are functional issues that aren't resolved after reasonable revision requests

Process for Dissatisfaction Claims:

1. Submit detailed feedback within 7 days of delivery
2. Allow us 2 revision cycles to address concerns
3. If still unsatisfied after revisions, submit formal refund request with documentation
4. Our quality team will review and make determination within 3 business days

Project status upon refund request:

• All work immediately stops upon refund request submission
• We retain ownership of all delivered work until refund is processed
• After refund completion, we transfer any completed work as per agreement
• Source files and administrative access may be revoked during review period
• Domain and hosting transfers follow standard procedures after account settlement

Important: If you change your mind after stopping work, restarting the project may incur additional setup fees.

Partial refunds are available in specific circumstances:

• Project Termination: Refund for work not yet completed, minus 30% administrative fee
• Service Downgrade: Difference refunded when switching to lower-tier plan
• Annual Plan Cancellation: Prorated refund for unused months, minus setup fees
• Billing Errors: Immediate refund of overcharged amounts
• Service Unavailability: Partial refund for periods when service was unavailable

Calculation Method: Partial refunds are calculated based on the percentage of work completed vs. remaining, with consideration for resources already allocated.

Yes, certain deductions may apply:

• Administrative Fee: 10% of refund amount (minimum $25)
• Transaction Fees: Non-refundable payment processing fees (2.9% + $0.30 for cards)
• Work Completed: Value of work already delivered
• Third-party Costs: Non-refundable expenses already incurred (domains, licenses, etc.)
• Setup/Onboarding Fees: Always non-refundable

Third-party payment scenarios:

• Affiliate Purchases: Refunds processed through original affiliate channel
• Marketplace Purchases: Follow marketplace refund policies (Upwork, Fiverr, etc.)
• Bank Transfers: Refunded to originating account minus wire fees
• Corporate Purchases: Require authorization from original purchasing department
• Gift Cards/Promotional Credits: Refunded as store credit only

Important: We cannot refund to a different payment method than the original purchase. All refunds must go back to the original source for security and compliance reasons.

Yes, you can appeal refund decisions through our escalation process:

• Step 1: Request detailed explanation of refund denial within 7 days
• Step 2: Submit additional evidence or clarification within 14 days
• Step 3: Case reviewed by senior management within 5 business days
• Step 4: Final decision communicated with comprehensive reasoning
• Step 5: For unresolved disputes, mediation options available

Note: We maintain all communication records and project documentation for 2 years to ensure fair review of all disputes.